HEAP and EAP: Support for Your Household

If you’re facing an energy emergency or need help managing your monthly energy bills, assistance is available.

Home Energy Assistance Program (HEAP)
- HEAP helps income-eligible households pay for energy costs.
- You may receive one regular benefit per season and possibly emergency benefits, depending on available funds.
- Apply early - funding is limited.
- Visit mybenefits.ny.gov or contact your county’s department of social services to learn more and apply.

Energy Affordability Program (EAP)
- EAP provides monthly bill credits to eligible customers.
- If your HEAP grant is applied to your active account, you’re automatically enrolled—no application needed.
- Enrollment continues each year you receive HEAP.
- If you receive HEAP but your benefit is applied to another fuel vendor, or you receive other state assistance, you may qualify for EAP.

Programs that may qualify you for EAP:
- Supplemental Nutrition Assistance Program (SNAP)
- Tribal TANF (if living on tribal lands)
- Food Distribution Program on Indian Reservations (if living on tribal lands)
- Medicaid
- Veterans Disability of Survivors Pension
- Supplemental Security Income (SSI)
- Home Energy Assistance Program (HEAP)
- Bureau of Indian Affairs General Assistance (if living on tribal lands)
- Lifeline Telephone Service Program (Lifeline)
- Head Start (if living on tribal lands)

Please see the next page for directions on how to apply.

How to Apply for EAP

Please visit rge.com/EAPapply or nyseg.com/EAPapply to download, complete, and submit your application with supporting documentation.

- We’ll review your documentation and enroll you in EAP or contact you if we need more information.
- To stay enrolled, you must reapply each year with updated documentation.

What to Expect with EAP:
- EAP provides a monthly bill credit, shown under delivery charges on your bill.
- You’ll be referred to EmPower+ for free energy-saving services like home assessments and efficiency upgrades—available to renters and homeowners.

Please visit nyserda.ny.gov/EmPower to learn more.

Additional Resources

Energy Manager

Our Energy Manager tool helps you better understand your energy usage. This innovative solution lets you review your data down to hourly consumption, making it easier to identify ways to reduce your energy use.

Visit rge.com/MyAccount or nyseg.com/MyAccount to get started.

Usage Alerts

If you have a smart meter, our Usage Alerts will send weekly updates with your usage and daily averages for the current billing period. This is a great way to help you be informed and in control of your energy use so you can make adjustments before your bill arrives.

Visit rge.com/MyAccount or nyseg.com/MyAccount to get started.

Budget Billing: Spread Your Energy Costs Evenly

Benefits:
- Helps avoid seasonal bill fluctuations from heating and/or cooling.
- Allows you to know your bill in advance.

How it Works:
- We calculate your yearly bill based on last year’s electricity and/or natural gas use.
- We divide it into 12 equal monthly payments.
- We periodically review and adjust your payment if needed.
- At the end of 12 months, we balance your account and re-enroll you automatically.
- Your budget difference for the year, a credit or balance owed, is applied to “clean-up” your budget.

Tracking Your Payments:
Each bill you receive will show a Budget Billing Summary, found on page 1 of your bill. It shows:
- Your plan end date.
- Current month’s installment.
- Actual charges since you started your budget year.
- Budget amounts billed thus far.
- The difference between your actual charges and the budget amount billed.

You can enroll, increase, or cancel your Budget Billing installments by logging into your account at nyseg.com or rge.com or by calling our automated services line.

We’re Here to Help

Visit nyseg.com (http://nyseg.com/HelpWithBill)  to learn more about all of our assistance programs.

Visit rge.com (http://rge.com/HelpWithBill) to learn more about all of our assistance programs.

Contact Information:
- Visit nyseg.com
- Call our automated customer service line: 800.600.2275 available 24/7.
- Deaf and hard of hearing dial 711 (New York Relay Service).
- Payment Arrangements: 888.315.1755, 7 a.m. to 7 p.m. Monday through Friday.

- Visit rge.com
- Call our automated customer service line: 800.295.7323 available 24/7.
- Deaf and hard of hearing dial 711 (New York Relay Service).
- Payment Arrangements: 877.266.3492, 7 a.m. to 7 p.m. Monday through Friday.

NYSEG Electric Bill Explainer - January 2026

Bedford Community Connection Pop-up Event -
Bedford Town Hall
321 Bedford Road
Bedford Hills, NY 10507
Tuesday, February 24, 2026
4 PM to 7 PM

Carmel Community Connection Pop-up Event -
Carmel Town Hall
60 McAlpin Ave
Mahopac, NY 10541
Tuesday, February 17, 2026
4 PM to 7 PM